Bought this 2 months ago. About 2 weeks after I recevied it, the display failed to come on until the laptop warmed up (about 15 minutes). It is/was a heat issue, not a software issue. I confirmed this by heating up the laptop with a blow dryer. The display came on within 2 minutes instead of the normal 15 minute wait.
I called Acer. They told me to send it in for repair. I did. The laptop came back "fixed". The letter said that they updated the BIOS!? I turned the computer on and no display. They had not even listened to the problem. So I called them again, and they said send it in again, this time an engineer will look at it. I told them all about the problem AGAIN and told them not to test the laptop when the computer is warm and plugged in because the problem only shows when the computer is room temperature. So I send it in again. I wait 2 weeks, get it back and what do you think happened? Yes, same letter, updated BIOS and I turn on the computer and no display for 15 minutes until the computer warms up!!!
So now I call AGAIN. They tell me to send it in. I tell them that this time I want to talk to a manager and they forward me to customer care, which, apparently at Acer is the place you get sent when they just want you to go away. I was immediately told that there was nothing they could do for me other than send the laptop in a third time. And, I was told that I could NOT speak to a manager! or escalate the issue! The customer care rep told me that there was nothing she could do to ensure that if I sent it in again the same thing that had already happened twice would not happen again. Apparently I was just one of those customers that was out almost $400. I told her that I absolutely needed the computer for business and now was without it for almost 2 months and my money tied up couldn't buy another. Nothing.
STAY AWAY FROM THIS COMPANY OR TAKE YOUR CHANCES.Get more detail about Acer Aspire One AOA150-1049 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery) Black.
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