Over the past five years, Acer has gone from a quiet company making fantastic products to one of the giants. In the process, both their quality and customer service have sunk drastically.
An example: the screen hinges broke on the Acer laptops of two of my customers. I called customer service and they said my customers were out of warrantly. I explained that because the same hinge broke on two identical laptops, that this was a manufacturing flaw and not a warranty issue. But trying to rationalize with an employee whose entire job is to get me off the phone quickly... well, you get the idea. I finally asked if I could buy the replacement hinges. Not only did they not have a part number, but the best they could do was give me the phone number to a 3rd party vendor in Canada.
I called my local vendor and asked him to talk to his Acer rep about getting me the parts. My vendor got back to me a day later. He said the Acer rep's first question of me was, "Is this a big customer?" My vendor said that's pretty typical of Acer these days. Unless you're a corportae customer don't expect much help.
With that in mind, this might be a fine machine, but beware anyone if they run into problems and want assistance. I'd highly advise the Asus EEE over this little knock-off. Get more detail about Acer Aspire One AOA150-1049 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery) Black.
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