I am a student who purchased the Acer laptop three months ago, and within two months it wouldn't charge without me having to jiggle the AC adaptor. I got on the website and could not reach anyone on the phone number listed--the website itself is completely convoluted. I managed to track down a number and was told to send my laptop, which was under warranty, in for repairs.
I had to pay the 20 dollars to get it sent out myself (they didn't pay, even though THEIR product was broken). I told them it was probably an issue with my AC adaptor; I even sent it with the laptop because I was told to on the phone. My comments were clearly ignored. It was sent back two days later with the same AC adaptor, claiming it was fixed.
Imagine my disappointment when it was STILL not working, and I was further berated like a five-year-old on the phone when the people on the line were convinced I wasn't doing something right. Now that I've complained they're sending me an AC adaptor, which will take another 10 days to ship.
This laptop has been the biggest disappointments and inconveniences of my life--the service is terrible, and you're on your own if it breaks. Take my advice and buy from another company before you're stuck with it, too. Get more detail about Acer Aspire One AOA150-1049 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 Cell Battery) Black.
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